EXCEPTIONAL CUSTOMER SERVICE
- Discuss and explain loan options tailored to your unique needs
- Provide you with lock-in options, in writing
- Review, explain, and discuss all loan documents
- Review, explain, and discuss any settlement charges
- Educate you and review expectations regarding the loan process
- Give you an accurate loan estimate
- Regularly provide you with updates regarding your loan
- Act as your loan adviser
If that wasn’t enough, I will work with you and will be available whenever you have questions. You will communicate directly with me and my processing team throughout the entire process. My clients repeatedly praise my professionalism and commitment to excellence, and often compliment them by providing referrals of their friends and family.
“We are so impressed with Robert Filippini and the integrity of his company – you guys are great! We have worked with Pinnacle Mortgage on 4 different occasions. Each time we were given great advice, many options to choose from and extremely competitive rates. In addition, the staff at Pinnacle is competent, friendly, courteous and a real pleasure to work with. We will surely tell our friends and family about Robert. As far as we’re concerned, when it comes to mortgage financing there is only one place to go and that place is Pinnacle Mortgage.”
“I have refinanced with Pinnacle Mortgage twice and am considering doing it again.
Robert Filippini’s straight forward approach and genuine concern about what was best for me – was what impressed me the most. Their Refinance Decision Making Calculator is a powerful tool and helped me to fully understand both my current mortgage and then to see very clearly the advantages of refinancing. They helped me to understand that one of the primary reasons for refinancing is to limit the amount of money that I spend on interest expense and to focus on building equity in my property.
In addition to the great advice and service – Robert Filippini is professional and a real pleasure to work with. When it comes to your mortgage, you need a place that you can trust. I have referred my family and friends to Robert Filippini with Pinnacle Mortgage for all of their mortgage financing needs too.”
Robert made the whole mortgage process so much less intimidating and more seamless than past experiences.
“Robert made the whole mortgage process so much less intimidating and more seamless than past experiences. I felt he was with us every step of the way with frequent phone calls and emails, and no matter the day or hour, he promptly returned messages. His friendliness and approachability, along with his knowledge made getting a mortgage with Pinnacle Mortgage a no-brainer. I would highly recommend Robert.”
When we knew we would be moving our family 2 hours away, we were at a loss on who to trust with getting financed. Robert Filippini was highly recommended.
“When we knew we would be moving our family 2 hours away, we were at a loss on who to trust with getting financed. Robert Filippini was highly recommended. Later, we met others who also had Robert as their loan officer, their own family members who also worked with Robert, and they recommended him to everyone for their financing needs. Hands down, Amazing help, amazing staff. It made the whole messy process of getting a loan completely clean. We are so grateful to Robert and his staff. They truly are the best of the best. I will recommend him to everyone who is in the market for a home or refinancing! Definitely worth more than 5 stars!”
“Robert did a fantastic job. I’m a tough client, as I wanted to really understand the ins and outs of my home purchase, and he answered every question and kept me on track. I would recommend anyone to his service.”
“Robert was such a pleasure to work with. He went above and beyond in all measures to assure we had everything we needed to purchase the condominium we fell in love with. I would highly recommend him to anyone!”